Return policy

Our tubers are guaranteed to arrive viable and disease free.  Please note that all tubers are not alike, some are bigger, some are smaller.  Some are skinnier and some are rounder. What is important is that the tuber is free of rot and has a part of a crown with a viable eye. It is entirely possible that your tuber may have several eyes and grow several shoots at the same time, this is entirely normal.  

Once  your tuber is in your care, you are responsible for it’s care and survival.  For this reason, you must report to us, within 48 hours of your tubers arrival, any problems with your tuber upon it’s arrival.  Tubers will not be replaced or refunded after 48 hours of arrival . ( see below for policy exception).

 Any order cancellations prior to delivery will incur a 20% restocking fee. Returns are allowed within 2 days of arrival of order. Customer pays return shipping. Returns will also incur a 20% restocking fee. 

Policy exception:
Leafy and crown gall policy.  It is very apparent that many have been having troubles with this bacterial infection recently.  We do not sell tubers that have been affected with this infection, nor do we sell tubers from any plants that have been anywhere near any plant with gall.  We follow all recommended sanitation and prevention methods.  In the extremely rare instance that your dahlia should develop crown or leafy gall, we will replace your tuber free of charge.  Please keep in mind that it is entirely possible that the gall bacteria could come from your ground and not our tuber.  Therefore do not replant your replacement tuber in the same spot as your diseased tuber.